Terms of Service

Effective date: 6 October 2026

1. Scope

These terms govern use of the Connected Lines website and Connected Lines CRM. Separate written service agreements, order forms and data-processing terms may apply to paid or managed services. Where those agreements address the same subject differently, the agreed written service terms take precedence.

2. Authorised company use

The CRM is for company customer-support operations. Use a workspace only when its administrator has authorised your access. Company administrators are responsible for choosing users and roles, maintaining accurate account information and ensuring that users have authority to process the customer information they submit or connect.

3. Account security

Protect your password, two-factor authentication device and recovery codes. Do not share accounts or circumvent access controls. Inform us at info@connectedlines.net if you suspect unauthorised access. Permissions may be restricted or accounts suspended to address a security incident or misuse.

4. Connected accounts and replies

Only connect mailboxes, Pages, social accounts or stores that you own or are authorised to manage. Provider authorisation grants the CRM the selected access; it does not transfer ownership of your account. Third-party provider terms, approvals, API limits and availability apply.

Users are responsible for the recipients and content of messages they send. Saving an internal note or draft does not send it to the customer. Sending a reply through a connected channel does. Current email replies send text; uploaded CRM files are kept internally and are not automatically sent as attachments.

5. Acceptable use

Do not use the service for unlawful activity, unsolicited bulk messaging, harassment, fraud, malware, unauthorised data collection, infringement or attempts to access another company's records. Do not misrepresent your authority or use the service in a way that violates the rights of customers or connected providers.

6. Data and privacy

You and your company retain your rights in submitted information. You authorise us to process that information only as needed to provide, maintain and secure the agreed service, subject to our Privacy Policy. Obtain any notices, permissions and instructions required for customer data. Access, export and deletion requests are handled through a verified company administrator; see Data deletion.

7. Availability and feature limits

Features may change as the service develops. The current CRM is deployed as a private pilot; general customer rollout and some integrations remain subject to provider setup and approval. No public provider verification or availability guarantee is implied. We may interrupt service for maintenance, security or provider-related issues. Any service levels, retention schedules or recovery commitments must be agreed separately in writing.

8. Fees and service changes

Commercial scope, pricing, billing, cancellation and refunds are set out in the relevant written service agreement or order. These pages do not create an automatic paid subscription or promise a specific package.

9. Ending access

Contact your workspace administrator or info@connectedlines.net to request account closure, integration disconnection or removal of company data. Revoking provider access stops that authorisation but does not by itself erase previously imported CRM records. We may restrict access where necessary to address misuse, security risks or a service agreement ending.

10. Responsibility and contact

Use the CRM with appropriate oversight and check customer replies and imported information before relying on them. It is not a substitute for professional advice or a guaranteed archive of the source account. Nothing in these terms removes rights or responsibilities that cannot be excluded under applicable law.

Contact Connected Lines at info@connectedlines.net, Office #1, 2nd Floor, Nawaz Plaza, Susan Road, Faisalabad, Pakistan. Updates are identified by the effective date above.