Connected Lines · Trust & transparency
Data Deletion
How to disconnect an account and request removal of CRM information.
Disconnect a channel
An authorised workspace administrator can open CRM → Integrations and select Disconnect on the relevant channel. This stops future access through that connection and removes stored connection credentials. Existing tickets, notes and backups are not automatically erased.
Revoke Google access
You can independently review and remove Connected Lines CRM's access in your Google Account connections. Revocation prevents further authorised Google API access but does not delete information already imported into your CRM workspace.
Request deletion, export or account closure
Email info@connectedlines.net with the subject CRM data deletion request. Include your workspace/company name, the account email and which information you want removed. Include only enough detail to identify the request; never send passwords, authentication codes, app secrets or recovery codes.
We verify identity and authority, coordinate company-record requests with the workspace administrator, and confirm the scope and outcome. Any information that must be retained and the handling of backup copies will be explained. Removal from the CRM does not delete originals held by Gmail, your mail provider, Meta or Shopify.
Privacy questions
Read the Privacy Policy for the information processed by the CRM and contact info@connectedlines.net with any questions.