Connected Lines ยท Trust & transparency
Connected Lines CRM
A company workspace for customer email, support tickets and authorised account connections.
Keep customer support organised
Connected Lines CRM gives each company a workspace for customer requests, tickets, assignments, internal notes, saved reply drafts, customer records and activity history. Role-based access and required two-factor authentication help protect company access.
Gmail and company email
Authorised users can connect Gmail or Google Workspace through Google's permission screen. New inbox emails become tickets, and agents can send text replies through the connected mailbox. Standard company mailboxes can connect through secure IMAP and SMTP. OAuth connections do not ask customers to share their provider passwords with the CRM.
Your permissions, your workspace
Gmail read access supports importing inbox messages; Gmail send access supports the replies users choose to send. Notes and drafts stay internal until a user sends a reply. Connections are managed within the relevant company workspace. Read our Privacy Policy for data access, storage, sharing and retention details.
Current availability
The CRM is available as a private pilot. Gmail and company email have been tested in the pilot. Google public-app verification remains pending. Facebook Messenger, Instagram and Shopify features depend on platform setup, provider permissions and approval before customer activation. Email attachments are not imported from Gmail and CRM uploads are not sent with text replies.
Contact
Connected Lines operates this CRM. Contact info@connectedlines.net for onboarding, support and privacy requests.